2024 KISS OF LIFE 1ST OFFICIAL FANCLUB KIT [KISSY]
※ This is an additional application period for those who did not apply for KIT within the membership registration period. This does not apply to KISSY who have already completed their application.
※ Additional application period: 2024.09.03 14:00 (KST) ~ 2024.09.08 23:59 (KST)
※ Additional applications and application cancellations are not possible after the additional application period has expired.
※ This product is pre-order, so will not be shipped with other products.
- The purchase of the kit is available only to those who have bought the 2024 KISS OF LIFE 1ST OFFICIAL FANCLUB.
- The kit itself is free of charge; however, shipping fees for domestic and international delivery will apply.
- If you do not purchase the kit, the item will not be shipped to you.
- Details of the kit contents will be announced after the recruitment period ends.
※ Membership card precautions ※ (Please purchase after reading.)
The name on the membership card will be printed exactly as it appears in the membership registration information.
You must use your real name for registration to ensure there are no issues with providing KISSY 1st Generation benefits
2024 KISS OF LIFE 1ST OFFICIAL FANCLUB KIT Detail Image
[MEMBERSHIP KIT FAQ]
Q. I lost my membership card. Can I receive a new one?
A. Membership cards cannot be reissued for any reason.
Q. Are customs tariffs included in the membership kit payment?
A. Overseas shipping costs do not include customs tariffs. Each shipping destination may have different tariff standards, so please be aware that if you exceed the duty-free import standard, you will have to pay customs tariffs. If this payment is not made, your product could be returned to the sender. Refunds and reshipments are not possible due to failed customs payments.
Q. Can I change the shipping address after my order has been placed?
A. The shipping address cannot be changed once an order has been placed. However, when the product arrives in the destination country, you can check with your local delivery company whether the shipping address can be changed, as they may be able to redirect your delivery.
Q. How do I track my delivery?
A. You can check the status of your order by going to MY > Order History from your profile
[MEMBERSHIP KIT EXCHANGE INFO]
[Defects or missing items]
In case of defects or missing items, exchanges will only be accepted by those who have submitted photos and unboxing videos to confirm these through the 1:1 customer center page/email within 7 days from the date of receipt of the product.
[Defects]
In the case of prints, papers and photocards, visible defects such as scratches, small marks, and dents outside of the portrait area (e.g. artist's face) are not eligible for exchange. Exchanges are only possible if there is a visible defect on the artist's face area, subject to stock availability. If you notice any defects on your product, please take a clear picture (in a location without any light reflection and with the defect clearly visible) and submit an inquiry through the 1:1 customer center page.
[Missing]
For exchanges due to missing components, please include a video clearly showing the opening of the delivery box & product (including all components).
- Exchanges will not be accepted if no unboxing video is supplied. The opening video must be filmed so that all sides of the box are visible before opening and you should be able to clearly see the product.
- For exchanges or reshipments for other reasons, the item can only be reshipped to the address provided at the time of the original order.
Product Information
※ Depending on the measurement position, errors of 1 to 2 mm may occur.
※ Defect handling of the actual error of the size listed is difficult and cannot be a reason for exchange or refund.
Manufacturer S2 ENTERTAINMENT
Country of Manufacture MADE IN KOREA
precautions
Please note that the color of the product may look different depending on the monitor specification.
Store away from direct sunlight and high temperatures.
Be careful of hot devices.
Fine scratches and scratches cannot be a reason for exchange or refund.
Delivery Information
◽ Delivery status can be found on [My Page > Order History] after shipment.
◽ You can change the shipping location directly on [My Page > Order Details] until the order is ready to be shipped, and the country of delivery cannot be changed.
◽ Please refer to the bottom of the page for overseas delivery areas.
◽Tariffs are not included in the overseas delivery fee. Customs standards vary from country to country, so you have to pay if you exceed the tariff-free import standards.
◽ The delivery charge
(Korea) KRW 3,500 | Jeju and islands and mountains KRW 6,500
(overseas) differential shipping fee depending on the weight
◽ Delivery Period
(Korea) Average 3 business days (overseas) Average 5 business days
Precautions for Exchange and Return
◽ In the case of defective or incorrect delivery of the product, exchange or return is possible within 7 days from the date of receipt of the product.
◽ If a customer wants to return an unopened product because they change their mind, the buyer will have to pay the shipping fee.
◽ Opened product cannot be exchanged or returned in the case of the buyer's change of mind.
◽ Delivery boxes and product opening (including components) images are essential for exchange/refund because of missing components or defects. If there is no video, it may be difficult to exchange.
◽ The video should be filmed so that you can see all sides of the box before opening and the opening scene of the product looks intact.
◽ Due to the nature of the photo card material, scratches, dents, and imprints that may occur during the process are not subject to exchange or return.
◽ All products can be exchanged/refunded only in the case of defects visible without light reflection.
◽ If the product is different from the content displayed/advertised, it can be exchanged or returned within 3 months from the date of receipt and within 30 days from the date of discovery.
Exchange and return method
◽ My > Check Customer Center > FAQs
In this case, exchange or return is not possible
◽ If it exceeds 7 days after receipt of the product
◽ Where the value of the product is lost due to damage to the packaging: Provided, That this shall not apply to cases where the packaging, etc. is damaged to confirm the contents of the product.
◽ Where the goods are lost or damaged due to customer negligence.
◽If the value of the goods has been significantly reduced by use or consumption in part.
◽ Where the value of a product, etc. has significantly decreased to the extent that it is difficult to resell it over time
◽ In the case of damaging the packaging of a reproducible product.
Exchange and Return and Service Inquiries
1:1 Customer Center Usage
OPEN 10:00 - 18:00 / Saturday, Sunday, and Public Holidays OFF
Overseas Delivery Area
※ Customs duties are not included in the international shipping fee. Please be aware that customs regulations vary by destination country, so kindly consider this when making your purchase. (Additional fees may apply if the duty-free import threshold is exceeded for the destination country.)